Auto Body & Insurance FAQs

Q: Do I have the right to take my car to the auto body shop of my choice?
A:  Yes - You may select the auto body repair facility of your choice unless your insurance policy specifies otherwise.

Q: Should my insurance company be notified before collision repairs?
A:  Yes - Your insurance policy generally states that, if requested, you must file a sworn proof of loss, exhibit the damaged property, and submit to examination under oath.

Q: Do I need to contact more than one auto body shop for an estimate?
A:  No - Generally, one estimate from the auto body shop of your choice is required, unless your insurance policy specifies otherwise.

Q: Am I responsible for the cost of auto body repairs?
A:  Yes - You are usually responsible to the auto body repair facility for payment of repairs unless your insurance policy specifies otherwise. Ordinarily, if you are insured, your insurance policy states that the insurance company will pay you for the loss, less any applicable deductibles or depreciation. Any arrangements for the payments by your insurance company are your responsibility.

Q: Is the auto body repair facility responsible for the repairs performed on my car?
A:  Yes - The collision repair facility is responsible for guaranteeing the work they perform to be safe and also to be cosmetically correct.

Q: If my insurance company does not agree with the amount of loss, do I have recourse other than above?
A:  Yes - Your insurance policy may provide that, when the insured and insurer fail to agree on the amount of loss, both parties are entitled to arbitration.

Q: Can an insurer require, direct, suggest or recommend that your automobile be repaired at a specific auto body shop?
A:  No - Unless the referral is expressly requested by you; or you have been informed in writing of the right to select the auto body repair facility; and the insurer that elects to repair a vehicle directs, suggests or recommends that a specific repair shop be used, shall cause the damaged vehicle to be restored to its condition prior to the loss at no additional cost to you other than as stated in the policy or as otherwise allowed by law.

Q: Can my insurer require me to use non-original equipment manufacturer (non-OEM) replacement crash parts for the repair of my vehicle?
A:  No - No insurer shall require the use of non-OEM replacement crash parts in the repair of an automobile unless the parts are at least equal to the original equipment manufacturer parts in terms of quality, safety, fit and performance as OEM replacement crash parts.

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Contact Info

292 S. County Road 800 E.
Avon, Indiana 46123
(Behind Lowe's) | Directions

M-F: 7:30am - 5:30pm


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Repair Testimonials

This place did a remarkable job. The job was done when he said it was going to be done and was under the original estimate. The owners name is Allen Moore and he does some fantastic work. If you're thinking about getting any auto body or paint work done, call them.

M. Mattozzi
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